Failover Behavior

If for any reason the Primary server is unreachable by the Alternate server, (power outage, computer failure, network failure). The Alternate server will enter recovery mode. When this happens the Alternate server:

1. Stops trying to synchronize data.

2. Starts the Siebel Smart Answer run-time services.

3. Waits for communication from clients such as the SAAdapter.dll or the Siebel Smart Answer Administration Tool.

   Note: At this point the Alternate is now considered the Primary server.

4. The original Primary server must be manually started again, at which point it will:

   1. Re-initialize data from the new Primary.

   2. Begin synchronizing incoming data from the new Primary.

      Note: The server will stay in the Alternate state until the new Primary fails.

5. The SAAdapter.dll will rotate through the list of servers in saconnectorconfig.txt until it finds a valid connection. Currently Siebel Smart Answer only supports one additional backup server.

6. The Siebel Smart Answer Administration Tool must be reconnected to the new Primary.