1. Smart Answer Guide
  2. Startup Behavior

Startup Behavior

What follows are guidelines for the start up process and expected behavior of the Siebel Smart Answer Primary and Alternate servers.

  1. The server immediately tries to locate and connect to the other server. This is true for both the Primary and the Alternate servers.

  2. Servers must not be started simultaneously. Wait approximately 30 seconds for the Primary server to start before starting the Alternate server.

  3. If this attempt fails, this server considers itself the Primary and takes over the Siebel Smart Answer run-time services.

  4. If at startup a server successfully connects to a Primary, it considers itself the Alternate.

  5. When this happens the Alternate will re-initialize its underlying data to match the Primary and then continue to mirror any updates to the Primary as long as the Primary is reachable.

Note: Configuration data is not mirrored, only data relating to corpora, dashboard analytics, and knowledge bases are mirrored (All data viewable in the Siebel Smart Answer Administration Tool is synchronized).