Siebel Smart Answer Server

Siebel Smart Answer Server is the natural language processing engine that Siebel Smart Answer Manager invokes for any incoming service request. The service requests are compared to a concept model or knowledge base model for each of the categories. Each category is assigned a confidence score for matching the incoming request. The Siebel Smart Answer Server is able to receive feedback from the Siebel Smart Answer Manager in order to improve and tune its underlying concept model to the customer service operating environment. For more information on installing and administering Siebel Smart Answer, see Installing and Administering Siebel Smart Answer.