Overview of Siebel Smart Answer

This chapter describes overview information Oracle’s Siebel Smart Answer and its various modules. It includes the following topics:

• About Siebel Smart Answer

• Siebel Smart Answer Modules

• Types of Knowledge Base Files

• About Training, Feedback, and Learning

• About Knowledge Base Models

• Training the Siebel Smart Answer Knowledge Base Model

• Feedback from Siebel Smart Answer Manager

• Learning Process for Siebel Smart Answer