1. Smart Answer Guide
  2. Validate Your Knowledge Base Model with Single Query Mode

Validate Your Knowledge Base Model with Single Query Mode

Single query mode is useful for dynamic validation of your knowledge base model. In this mode you can type in text or copy in email text to see how the knowledge base model will categorize it.

To validate your knowledge base model using single query mode

  1. Navigate to the Query - Single Query Tab.

  2. Type in or copy and paste the text of an email into the box labeled: Enter message to be analyzed here, and select Run Query.

  3. Review the category assignments and the confidence scores for your query in the results table at the end of the screen.

  4. Select Clear to enter another query.

  5. Repeat Step 1 through Step 4.