1. Smart Answer Guide
  2. Validating Your Model with Batch Query Mode

Validating Your Model with Batch Query Mode

If you have several test queries, they can be placed in a CSV file with at least two fields: Categories, and Body. The file can be thought of as a key or a test to see how well your knowledge base model does on new emails that were not part of the training set. For more information on the available fields, see Expected Format for a Bulk Import CSV file.

To validate your knowledge base model using batch query mode

  1. Navigate to the Query - Batch Query Tab.

  2. Select Load File and browse to your CSV file with the tests emails and their expected category assignments.

  3. Review the results of the batch query at the end of your screen. The format is the same as for the Knowledge Base Analysis Tab.

    For more information on the benchmarking process, see Benchmarking the Knowledge Base Model.