Working with Siebel Smart Answer Profiles

After you import the knowledge base, you must create a Siebel Smart Answer profile, then associate the profile with Siebel Smart Answer settings. You can create the following types of profile:

• Manual Search. Associated with Siebel Call Center.

• Auto Search. Associated with customer and partner applications. This profile type allows agents to search for service requests.

• Siebel Email Response. Associated solely with Siebel Email Response.