Working with Siebel Smart Answer Settings

Your Siebel Smart Answer settings must correspond with the equivalent settings in the Siebel Smart Answer Administration Tool. These settings specify which fields to use to take information from the incoming requests and store in your knowledge base. The Siebel Smart Answer settings are described in the following table.

Heading	NLP Engine Activity	Type of Input
Subject	The natural language processing (NLP) engine will search on fields defined as Message or Content in the Siebel Smart Answer Administration Tool. The Text field is populated with the content of the email message by the Siebel Smart Answer Manager.	Text or numeric
Text	Not applicable. The Text field is populated with the message body content and the NLP engine will search on fields defined as Message or Content in the Siebel Smart Answer Administration Tool.	Text