About Siebel Intelligent Search

Intelligent Search provides a modern enterprise search capability in Siebel CRM that leverages OpenSearch and AI to deliver fast, intuitive, and context-aware search across business entities. The unified global search interface supports both keyword and semantic search, enabling accurate data retrieval and improved decision-making. Intelligent Search has been designed for scalability, to ensure it can cater for large enterprise data sets.

Key benefits include:

• Prebuilt adapter enabling a modern Siebel Search UX powered by OpenSearch for enhanced productivity and usability.
• Unified Search UX with filters delivering an intuitive, user-friendly interface for fast data retrieval.
• Integrated solution supporting keyword and semantic search across global business objects and file attachments to retrieve relevant results.
• Enterprise-grade, scalable search handling vast amounts of information efficiently and reliably.

Key functionalities include:

• Global Search UX: Enables searching of business records across Siebel global objects, with filters that empower users to refine results based on specific criteria.
• Keyword Search: Matches the exact terms or phrases from a user's query in the text or data.
• Semantic Search: Retrieves information based on the meaning and intent behind a query, rather than just matching exact keywords.
• Fuzzy Search: Identifies close matches to a query, accommodating errors like typos or different spellings.
• File Attachment Search: Locates specific files attached to Siebel business objects by searching through file names, content, and metadata.
• Auto Suggestion: Provides real-time, suggested search queries as users type, helping them find relevant results faster.
• Search History: Stores previous queries for quick retrieval and improved search efficiency.
• Access Control: Limits search results to only what users are authorized to see based on their position, organization and visibility rules.