Sync Orgs and Contacts

Use this recipe to synchronize the organization and contact information between Oracle B2C Service and Oracle CX Marketing(formerly Eloqua).

Note:

Oracle provides this recipe as a sample only. The recipe is meant only for guidance, and is not warranted to be error-free. No support is provided for this recipe.

Description

Oracle B2C Service makes it possible for you to better understand your customers and quickly deliver the right answers at the right time through preferred service channels and devices. Oracle CX Marketing provides lead and campaign management tools that help you engage the right audience at the right time in the buyer’s journey.

This recipe synchronizes the organization and contact information between the Oracle service and marketing applications. The integration provides the following features:

Create or update contacts in Oracle B2C Service based on contact events in Oracle CX Marketing
Create or update contacts in Oracle CX Marketing based on contact creation or update in Oracle B2C Service
Create or update accounts in Oracle CX Marketing based on organization creation or update in Oracle B2C Service

System Requirements

Oracle B2C Service, 16.11 or later
Oracle CX Marketing
Oracle Integration