Sync Incidents and Resources

Use this recipe to synchronize incidents and resources between Oracle Field Service Cloud Service and Oracle B2C Service.

Note:

Oracle provides this recipe as a sample only. The recipe is meant only for guidance, and is not warranted to be error-free. No support is provided for this recipe.

Description

This recipe supports bi-directional, data synchronization of incidents and resources between Oracle Field Service Cloud Service and Oracle B2C Service. It includes out-of-the-box data mapping of salient attributes.

Oracle Field Service Cloud Service manages the most intimate customer service channel: field service appointments. These interactions may be the only time your customer engages with your organization face-to-face, and thus have a significant impact on customer relationships.

Oracle B2C Service helps you serve your customers at their point of need, whether that customer is searching for assistance via your corporate social channels, an email inquiry, a voice call to a support agent, or a website chat.

This recipe includes the following features:

End-to-end integration between Oracle Field Service Cloud Service and Oracle B2C Service as an out-of-the-box solution using Oracle Integration
Automatic creation of activities in Oracle Field Service Cloud Service when an incident is created in Oracle B2C Service
Synchronize modified fields between incidents and activities
Create and update resources in Oracle B2C Service when created or updated in Oracle Field Service Cloud Service

System Requirements

Oracle Field Service Cloud Service, 17.2 or later
Oracle B2C Service, 16.8 or later
Oracle Integration