3.19.200 70451 - Service MP Unavailable

Alarm Group

vSTP

Description

Raised when SMS Proxy service MP is unavailable, disabled, or not provisioned.

Severity

Major

Instance

None

HA Score

Normal

OID

vSTPServiceMpUnavailableNotify

Recovery

1. On the Active SOAM, open VSTP > Configuration > SCCP Applications. Confirm that an application with Type of Application = SmsProxy exists and record its SSN is provisioned. If no SmsProxy application is provisioned and SMSProxy is not an expected service on the NE, document that condition as the expected cause; otherwise correct the provisioning through approved change control.
2. Open VSTP > Maintenance > SCCP Application Status. Locate SmsProxy in the grid. Check App Admin Status = Enabled. If not enabled, then enable it and verify if the alarm is cleared now.
3. If SmsProxy is enabled, verify its operational status and the availability of its service MP. Investigate the service-MP/platform or connectivity condition if it is unavailable; the alarm clears when the service MP becomes available.
4. After remediation, verify the application is Enabled and operationally available, then confirm 70451 clears. Escalate with the application status and associated platform alarms if it does not.
5. It is recommended to contact My Oracle Support for assistance, if needed.