Understanding Business Project Tracking

Business projects are structured, workflow-enabled task lists that you can use for cases, defects, quotes and orders ).

You can invoke business projects manually, or the system can instantiate them automatically through the Active Analytics Framework (AAF) if you set up business rules (policies) for that purpose.

Business project definitions include complex decision trees based on transition rules, looping logic, and sub-business projects. The system applies transition rules and looping logic at runtime. Therefore, a business project definition usually does not include an exact sequence of tasks. However, business project trace logs can provide detailed information about the exact flow of a business project instance. The logs provide a record of the actions that occur and the conditions that cause them. For example, if a transition can be triggered by either a user or a background process, the trace log shows which one actually triggered the transaction.