Selecting and Running Troubleshooting Guides

This topic discusses how to select and run troubleshooting guides.

Page Name	Definition Name	Usage
Troubleshooting Guide Page	RBT_TGUIDE_SS	Select a troubleshooting guide.
Execute Script Page	RC_BS_SELF_CONFIG	Run a troubleshooting guide script.

Use the Troubleshooting Guide page (RBT_TGUIDE_SS) to select a troubleshooting guide.

Navigation

On the HR Service Center, IT Service Center, Customer Service Center, or Campus Service Center home page, click the Troubleshooting Guide link on the Quick Links pagelet.
select Employee Self Service, then select Help Desk, then select Troubleshooting Guide
select Employee Self Service, then select HR Help Desk, then select Troubleshooting Guide
select Customer Care, then select Troubleshooting Guide
select Service Center, then select Troubleshooting Guide

Image: Troubleshooting Guide page

This example illustrates the fields and controls on the Troubleshooting Guide page.

Field or Control	Definition
Business Unit	This field may have a different label, depending on how you configure self-service. If you do not show a business unit on the self-service pages, the user must have a default self-service business unit established on the User Preferences - Call Center page.
Guide	Select from a list of solution libraries that you set up in the Troubleshooting Guide setup page. Each library is associated with a single script.
Script Name	Select the script name populated for the solution library.
Launch	Click to display the Execute Script page and run the script that is associated with the selected library.

Use the Execute Script page (RC_BS_SELF_CONFIG) to run a troubleshooting guide script.

Navigation

On the Troubleshooting Guide page, select a solution library and script name, and click the Launch button.

Image: Execute Script page

This example illustrates the fields and controls on the Execute Script page.

Pages Used to Select and Run Troubleshooting Guides