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Setting Up Change Management Defaults

This topic discusses how to set up Change Management defaults.

Page Name

Definition Name

Usage

Defaults Page

BUS_UNIT_RG_DEF

Set up Change Management defaults.

Use the Defaults page (BUS_UNIT_RG_DEF) to set up Change Management defaults.

Navigation

select Set Up CRM, then select Business Unit Related, then select Change Management Definition, then select Defaults

Image: Defaults page

This example illustrates the fields and controls on the Defaults page.

Defaults page

Field or Control

Definition
Request Type

Select the default request type for a new change request.
Sub Type

Select the default subtype for a new change request.
Status

Select the default status for a new change request.
Business Reason

Select the default business reason for a new change request
Priority

Select the default priority for a new change request.
Category

Select the default category for a new change request.
Impact

Select the default case type for a new change request.
Template ID

Select the default template ID for a new change request.