Setting Up Reason Codes
This topic discusses how to set up reason codes.
Page Name |
Definition Name |
Usage |
---|---|---|
RB_REASON_CD |
Create reason codes for various actions. |
To set up reason codes, use the Reason Code (RB_REASON_CD) component.
Use the Reason Code page (RB_REASON_CD) to create reason codes for various actions.
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Image: Reason Code page
This example illustrates the fields and controls on the Reason Code page.
![Reason Code page](img/i-42c12a96n-7551.png)
Use the Effective Date and Status fields to make the reason code available to users. Select the Reason Type that you want the system to associate with the reason code that appears on the page. Enter more detailed descriptions for both agents and self-services users (if needed).