Understanding PeopleSoft Integrated FieldService Interactive Reports
PeopleSoft CRM delivers the Interactive reports tool to help you manage your field service organization more effectively.
This tool offers important information about your business process performance, which assists you in managing and tuning your business processes.
Interactive Reports
PeopleSoft Integrated FieldService interactive reports, which are dynamic and interactive analytic reports, are an implementation of PeopleTools Analytic Calculation Engine (ACE). Interactive reports enable the viewer to move data elements around on a report and to view the report data using different dimensions. Viewing reports using different dimensions enables the viewer to gather valuable information about your service business.
Interactive reports also enable the viewer to perform “what-if” scenarios. “What if” capability is available in the Utilization Rate interactive report delivered with PeopleSoft Integrated FieldService. The user can modify the value of certain inputs of this report to represent a hypothetical situation. For example, modifying the hourly rate charged by a provider group to reflect a lower cost results in a corresponding decrease in the expense of unused value. By analyzing hypothetical situations, the user can make informed decisions about resource allocation.
PeopleSoft Integrated FieldService delivers three interactive reports:
Service Order Aging Analysis
Utilization Rate Analysis
Service Order Summary