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Running and Monitoring Processes

These topics discuss how to run and monitor ERMS processes.

Page Name

Definition Name

Usage

Mailbox Viewer Page

RB_MAILBOX_VIEW

Review, and optionally modify, the status and polling frequency of all mailboxes.

Start/Stop ERMS Batch Process Page

RB_ERMS_BATCH_RUN

Start or stop ERMS processes.

Mailreader Process Monitor Page

RB_MCF_BTH_MONITOR

Review Mail Reader processing details, and research trouble reports (for example, if agents report that no new emails are arriving).

Use the Mailbox Viewer page (RB_MAILBOX_VIEW) to review, and optionally modify, the status and polling frequency of all mailboxes.

Navigation

select Set Up CRM, then select Product Related, then select Multichannel Definitions, then select Email, then select Define Servers and Security, then select Batch User Monitor Form, then select Mailbox Viewer

Image: Mailbox Viewer page

This example illustrates the fields and controls on the Mailbox Viewer page. You can find definitions for the fields and controls later on this page.

Mailbox Viewer page

The Mailbox Definitions View grid lists all ERMS mailboxes. The grid columns correspond to the identically-named fields on the Mailbox Definitions page. You can edit only the fields that affect the Mail Reader process. Changes you make on this page also appear on the Mailbox Definition page.

Use the Start/Stop ERMS Batch Process page (RB_ERMS_BATCH_RUN) to start or stop ERMS processes.

Navigation

select Set Up CRM, then select Product Related, then select Multichannel Definitions, then select Email, then select Define Servers and Security, then select Batch User Monitor Form, then select Start/Stop ERMS Batch Process

Image: Start/Stop ERMS Batch Process page

This example illustrates the fields and controls on the Start/Stop ERMS Batch Process page. You can find definitions for the fields and controls later on this page.

Start/Stop ERMS Batch Process page

Field or Control

Definition
Start ERMS System

Click to schedule the Mail Reader process, which in turn schedules all other ERMS processes. Each ERMS process schedules its own next instance, so the ERMS processes continue to run at the intervals you've defined until you stop the ERMS system.

Note: When starting the ERMS System, you need to be logged in as the same user who set the search index run control information at Set Up CRM, Product Related, Multichannel Definitions, Email, System Installation. You will receive an error message if trying to start the ERMS system while logged on as a different user.
Stop ERMS System

Click to cancel all current and future instances of ERMS processes. It is not necessary to stop the ERMS system when you make changes to a mailbox's status or polling frequency.

Use the Mailreader Process Monitor page (RB_MCF_BTH_MONITOR) to review Mail Reader processing details, and research trouble reports (for example, if agents report that no new emails are arriving).

Navigation

select Set Up CRM, then select Product Related, then select Multichannel Definitions, then select Email, then select Define Servers and Security, then select Batch User Monitor Form, then select Mailreader Process Monitor

Image: Mailreader Process Monitor page

This example illustrates the fields and controls on the Mailreader Process Monitor page. You can find definitions for the fields and controls later on this page.

Mailreader Process Monitor page

Process Instance Selection

Use the fields in the View For Status and View Mail Reader Logs/Request Details For group boxes to specify the Mail Reader instances that you want to review.

Field or Control

Definition
Status

Select a status: All, Scheduled, Processing, Completed, Canceled, or Failed. When you refresh the page, only Mail Reader process instances with the selected status are included in the Mail Reader Process Details grid.
Last

To specify a time period for which you want to view process instances, enter the number of Days, Hours, or Minutes. The time period that you enter is measured back starting from the current date and time.
Mailbox ID

To specify a mailbox for which you want to view process instances, enter the mailbox ID.
Instance and To

To specify a range of process instance IDs to view, enter the first and last number in the range.
With Exception Emails

Select to limit the process instances to those where exception emails were processed. Exception emails are emails that were caught by your mail filter definitions and excluded from additional processing.
Refresh

Click to populate the Mail Reader Process Details grid with the process instances that meet your selection criteria.

Mail Reader Process Details

Field or Control

Definition
Instance

Displays the process instance ID.
Start Date/Time and End Date/Time

Displays the date and time when the process instance started and stopped.
Mail Reader Details

Click to access the Mail Reader Process Log page, which displays statistics for a Mail Reader process instance.
Process Message Logs

Click to access the Process Monitor - Message Log page, which displays detailed information about any errors that occurred during the process.
Process Request Parameters

Click to access the Process Monitor - Process Request Parameters page, which displays detailed information about any errors that occurred during the process.

See product documentation for PeopleTools: PeopleSoft Process Scheduler.