A.1 Troubleshooting the Setup

This section contains information to help you troubleshoot minor machine problems.

If you experience problems while setting up your Oracle Business Intelligence Machine, refer to the troubleshooting information in Table A-1.

Table A-1 Troubleshooting Procedures

Problem Possible Solution

Problem	Possible Solution
Oracle Exalytics In-Memory Machine does not power on when the front panel Power button is pressed.	Keep notes on the following situations in case you need to call service: Is the Power/OK LED flashing or constantly illuminated on the front of the system? (Ensure that the power cord is connected to the system and to a grounded power receptacle.) Does the wall outlet have power? Test by plugging in another device. Does the monitor sync within five minutes after power on? (The green LED on the monitor stops flashing and remains illuminated.) Has the system fully booted the ILOM SP? (Note that the system will block Power button presses until the ILOM SP is fully booted.)
Oracle Exalytics In-Memory Machine appears to be in standby power mode, but the Power/OK LED does not blink.	The Power/OK LED only blinks when all Oracle Exalytics In-Memory Machine components are in standby power mode. A tape drive might be connected to your server. Because tape drives do not enter standby power mode, the Power/OK LED does not blink.
Hung or frozen server: No response from mouse or keyboard or any application.	Try to access your system from a different machine on the network: On another system, type: `ping` IP_address_of_server. If a response is returned, then try logging in to the Oracle Exalytics In-Memory Machine using either `telnet`, `ssh`, or `rlogin`. If you successfully log in, list the running processes using the `ps` command. Kill any processes that appear unresponsive or should not be running, by using the `kill` process_ID command. Check the responsiveness of the Oracle Exalytics In-Memory Machine after each process is killed. If the this procedure does not work, power cycle the Oracle Exalytics In-Memory Machine: Press the Power/OK button to power off the Oracle Exalytics In-Memory Machine and wait 20 to 30 seconds. Press the Power/OK button again to power on the system.

Oracle Exalytics In-Memory Machine does not power on when the front panel Power button is pressed.

Keep notes on the following situations in case you need to call service:

Is the Power/OK LED flashing or constantly illuminated on the front of the system? (Ensure that the power cord is connected to the system and to a grounded power receptacle.)
Does the wall outlet have power? Test by plugging in another device.
Does the monitor sync within five minutes after power on? (The green LED on the monitor stops flashing and remains illuminated.)
Has the system fully booted the ILOM SP? (Note that the system will block Power button presses until the ILOM SP is fully booted.)

Oracle Exalytics In-Memory Machine appears to be in standby power mode, but the Power/OK LED does not blink.

The Power/OK LED only blinks when all Oracle Exalytics In-Memory Machine components are in standby power mode. A tape drive might be connected to your server. Because tape drives do not enter standby power mode, the Power/OK LED does not blink.

Hung or frozen server: No response from mouse or keyboard or any application.

Try to access your system from a different machine on the network:

On another system, type: ping IP_address_of_server.
If a response is returned, then try logging in to the Oracle Exalytics In-Memory Machine using either telnet, ssh, or rlogin.
If you successfully log in, list the running processes using the ps command.
Kill any processes that appear unresponsive or should not be running, by using the kill process_ID command.
Check the responsiveness of the Oracle Exalytics In-Memory Machine after each process is killed.

If the this procedure does not work, power cycle the Oracle Exalytics In-Memory Machine:

Press the Power/OK button to power off the Oracle Exalytics In-Memory Machine and wait 20 to 30 seconds.
Press the Power/OK button again to power on the system.

Parent topic: Troubleshooting