9.8 Enabling Exalytics Machine Assets in My Oracle Support

Complete the following steps to enable Exalytics machine assets:

1. Log in to My Oracle Support (https://support.oracle.com).

2. In the My Oracle Support Dashboard, click the More... tab. Then select Settings from the menu.

3. In the Settings pane on the left of the window, select Assets (located under the Administrative submenu). For your Support Identifier, select ASR Status from the sort filter, then select Pending from the All Statuses drop-down menu.

4. You can approve a Pending asset in two ways:

   • Activate via Asset Toolbar

     Click the asset's serial number to display a toolbar with following options:

     • Assign Contact - select this option to assign a contact to the asset. Only users associated with the support identifier can be a contact.

     • Change Address - select this option to update the asset's physical location.

     • Approve - for assets that are Pending, click Approve to enable ASR for the asset.

     • Other Actions - you can also perform other actions such as Activate (for an inactive asset), Deactivate (for an active asset), or Deny (for a pending request).

   • Activate via Asset Details

     At the bottom of the Asset pane, there is a "Show Asset Details" option. Click an asset's serial number and then the Show Asset Details to update information about the asset. Required fields for ASR asset activation are indicated by an asterisk (*).

For more information, see the Knowledge Management article ID 1329200.1 on My Oracle Support. To obtain this article on My Oracle Support, complete the following steps:

1. Log in to My Oracle Support (https://support.oracle.com).
2. Click the Knowledge tab.
3. In the Knowledge Base section, click the Search & Browse tab.
4. In the Enter search terms option, enter 1329200.1 and click Search. The article "How to activate ASR within My Oracle Support" is displayed.