While most logs are available to the service's users, in most cases it is faster to troubleshoot issues by contacting your Oracle Cloud Support team.
The Big Data Discovery Cloud Service issues these types of messages:
- General information messages indicate changes in the system status or other changes that you may need to be aware of. They are cleared once you refresh the page, or perform any actions in the console.
- General error messages appear for intermittent errors. They are cleared when you refresh the page, or go to another page in the console. You can also close the general error messages.
- Operational error messages indicate that an operation in the service console did not succeed. Such error messages persist at the top of the page until you start a new operation, such as start, stop, or back up, or until the new operation succeeds.
All errors
in BDDCS that appear in the service console include a Reference ID in the format:
Reference Id: XX-YY-ZZ
If you encounter an error with Big Data Discovery Cloud Service, copy the Reference ID and provide it to the Oracle Cloud Support team to assist them in locating the related log files so that they can quickly fix the issue.