Salesforce.com Integration app FAQs
For more FAQs, see here.
Q. What Salesforce version is required to use the Salesforce.com Integration app?
A. Any Salesforce version that comes with API access is supported. For more details, see Salesforce editions with API access.
Q. How is lead conversion handled in imports?
A. Converted leads can be imported by using a filter.
Q. Can we revert to our native integration if issues arise?
A. The two integrations can run side-by-side.
Q. What are the minimum required SFDC OAuth scopes?
A. At a minimum, the following scopes are required:
- Access and manage your data (
- Full access (
- Perform requests on your behalf at any time (
custom_permissions scope is recommended. Determining whether it is needed depends on your Salesforce.com configuration.
Q. I am having trouble creating a connection for the Salesforce.com Integration app. Why won't it allow me to save the connection?
A. In the Default Field Mappings section (below the Connected App section), verify that you have mapped the ID fields.
Q. When I try to configure the Salesforce.com Integration app, some Salesforce fields are missing. What can I do?
A. Verify the Salesforce permissions for the account used to authenticate the app. Determine whether the account has read-only access to specific Salesforce objects and their fields, because read-only fields are not visible to Eloqua's Salesforce.com Integration app.
Q. Do I need to refresh the app to get the latest Salesforce updates?
A. The Salesforce.com Integration app updates automatically. You do not need to refresh it.
Q. I do not see a configured action in any canvas. What can I do?
A. Verify that your configured action is enabled. Disabled actions are not displayed on any canvas.
Q. Does the Salesforce.com Integration app require Salesforce.com's 18-character ID?
A. Yes, 15-character IDs are not supported. If your instance currently uses 15-character IDs, data will either need to be removed or the IDs updated.
Q. What is the process for switching from 15- to 18-character IDs?
A. A check box on every external call (and within auto-sync settings) to use 15- or 18-character IDs must be changed to 18-character.
If data is being sent from Salesforce.com into Eloqua custom objects or Eloqua's opportunity object, switching to 18-character IDs may be difficult. For custom object imports, you can optionally delete all data from the custom object, change the auto-sync to use 18-character IDs, then re-synchronize all data into the custom object. The Oracle Operations team must make any Eloqua opportunity object updates.
Q. Does the app support multiple Salesforce.com instances?
A. The app supports syncing data to any Salesforce.com instance and multiple instances simultaneously.
Q. Does the app support Salesforce.com's custom objects?
- All Salesforce.com objects are supported bidirectionally.
- All Eloqua objects are supported except for accounts in actions.