Managing auto reply messages
Important: The Oracle Eloqua WeChat app has been removed from the Oracle Cloud Marketplace and is no longer available for download. For customers with the app enabled, the app will remain active in its current form until December 1, 2022, after which the app will be sunset and no longer be available for use.
You can use keywords and contact data to automatically reply to your WeChat followers. You can set up auto replies to be:
- Rich media responses
- Text responses
- Chat responses
- Activity responses, such as those designed for event check in
- WeChat Referrals responses
To manage auto reply messages:
- In Oracle Eloqua, click the cloud menu icon on the right hand side to expand it. This menu is located on the My Eloqua Dashboard, landing page editor, email editor, and campaign canvas.
- From the Apps list, click WeChat Message Gallery. The Eloqua-WeChat Integrator page is displayed.
- In the upper-right corner, click the user profile icon and select a WeChat account from the list.
- From the navigation list, click Auto Reply Management.
- Click the configure a new auto reply button .
- Name your auto reply rule.
- (Optional) Specify up to 10 keywords for the auto reply. You can select the following keyword match modes:
- Full match: The follower's message content should be the same as the specified keyword, including case sensitivity.
- Partial match: The specified keyword is part of the follower's message content.
- Select a content type and configure it:
- Rich Media Message: This option lists all rich media message related to the current account. Select the desired message.
Note: If you select the Rich Media Message type, click Bypass WeChat rich article page after clicking its cover to allow followers to bypass of the WeChat article after clicking its cover and go directly to the specified registration landing page.
- Text Message: Use this option to create a simple text message with dynamic content. Insert a contact's attributes as dynamic content in the text message.
- Activity: This option lets you set up rules and conditions to engage followers for on-site activities. The QR code will classify participants based on these rules and conditions first and then respond with personalized messages to each classification.
- Select an object from the list, rename the rule, and configure its conditions. For example, if you select the checked-in rule for on-site activity and an attendee registers for the activity, the status changes from Registered to Checked-in and the Checked-in Notification template message is sent.
- Click the button after the rule name to create new rule. For example, if you select the duplicate checked-in rule for on-site activity and an attendee already checked-in for the activity, the Duplicated Checked-In Notification template message is sent.
- Configure the Default Rule. This rule is used when no other rule conditions are met. For example, if an attendee has not registered, the default not qualified rule for on-site activity applies and a Not Qualified Notification template message is sent.
- WeChat Referrals: Use this option to define an auto reply with WeChat referrals. WeChat followers can then send a keyword or scan the QR code of the auto reply to join the WeChat referral activity.
Important: This feature is currently released under our Controlled Availability program. To request access to this feature, please log in to My Oracle Support and create a service request.
- Rich Media Message: This option lists all rich media message related to the current account. Select the desired message.
- Click Save and Close.
- Preview and test your QR code.
- Click the QR code icon to display the QR code.
- Scan your QR code. You should receive an auto reply message.
Note: QR codes generated for auto reply messages do not expire and can be downloaded.
- Test your keyword.