CRM capability matrix and supported platforms
The following table highlights the core, supported capabilities of each CRM platform Eloqua integrates with (using a native integration or using an integration app):
| CRM | Inbound | Outbound | |||||||
|---|---|---|---|---|---|---|---|---|---|
| Leads | Contacts | Accounts | Opportunities | Custom Objects | Leads | Contacts | Custom Objects | Closed Loop Reporting | |
| Oracle Sales (formerly Oracle Sales Cloud) | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | |
| Oracle CRM On Demand | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | |
| Microsoft Dynamics | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Salesforce | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
Supported CRM platforms
Integrations with the following CRM platform versions are currently supported by Oracle Eloqua:
- Oracle Sales (formerly Oracle Sales Cloud): versions R11, R12, and R13 supported. Learn more about the Oracle Sales integration app.
- Oracle CRM On Demand: all available versions supported.
- Microsoft Dynamics:
- Online versions 2016, 2016 Update 1, and 365 (versions 8.2, 9.0, 9.1, 9.2).
- On-Premises versions 2016, 2016 Service Pack 1, and 365 (versions 8.2, 9.0, 9.1, 9.2)
- Salesforce:
- All available versions supported. Learn more about the Salesforce integration app.
Note: If you are still using the discontinued native Salesforce integration, it uses version 42 of the SFDC SOAP API. The native integration was discontinued and customers are advised to move to the Salesforce Integration app.
- All available versions supported. Learn more about the Salesforce integration app.