Email settings

Email settings specify information needed to send your email. Some settings are set by default, but you can override email settings on an email by email basis.

To open the email settings:

  • If you are using the Design Editor, click An image of the Settings icon,
  • If you are using the Source Editor, click Actions, then click Settings.

    Important: The Classic Design Editor is sunset, and all classic assets are in view-only mode. Users can create and edit emails and landing pages with the Design Editor or Source Editor. Learn More.

The following table describes the email settings.

Setting Description Editor

Email Group

The email group for the email. Email groups are used to manage emails that have a common property, such as a geographic location, type of customer, and so on, and include the default headers and footers. You can override the email group defaults without affecting other emails in that group. Learn more about email groups.

Tip: As a best practice, do not specify an email group until after you create your email. After you save the email, you cannot change the email group. In order to change the email group, you must recreate the email, then assign it to the correct group.

Design Editor

HTML Editor

Subject

The email subject line. This can include field merges or dynamic content. See Creating dynamic subject lines in the Design Editor to learn more. In the Design Editor, you can add Unicode currency symbols and special characters by using the Insert menu.

Note: Subject lines are plain text and cannot include HTML. You can use characters supported by the character encoding you have selected for the email but be sure to test your emails. A recipient's email client might not render all characters as expected regardless of the encoding.

Design Editor

HTML Editor

Preview Text

Text to display under the sender name and subject in the receiver's inbox. Preview text only appears in an inbox. It doesn't appear in the email when it is opened.

Preview text is not supported by all email clients. Refer to this article for support information.

Design Editor

HTML Editor

Classic Design Editor

From Sender

The display name and address for the sender. If you don't provide a reply-to address, replies are sent to the from address.

Note: We recommend using an address from your organization's domain instead of something from a public ISP like Gmail or Yahoo!. This can help ensure the email is delivered to the recipients inbox. For more information, see Email deliverability

Design Editor

HTML Editor

Reply-to

The display name and email address for replies to the email. This may be the same as the from information.

If you don't provide a reply-to address, replies are sent to the from address.

Design Editor

HTML Editor

Bounceback

The email address that captures bounceback responses.

Your organization may have multiple bounceback addresses. If you are not sure what the address should be, contact your administrator.

Design Editor

HTML Editor

Virtual MTAs

The Virtual MTA configuration for custom email sending options.

Virtual MTAs provide more granular control over your email sending options, including auto bcc, ip routing, and mail relay configurations. Although this option appears for all customers by default, only customers who have the Premium Branding and Deliverability package will be able to take advantage of this functionality. Options for this section are setup during the Premium Branding and Deliverability package provisioning process. If you are not sure what Virutal MTA should be selected, contact your Eloqua Administrator.

If only one option appears in the Virtual MTAs drop-down, your Eloqua instance does not have the Premium Branding and Deliverability package and cannot further configure this option.

If you are interested in taking advantage of this feature, please contact your Account Representative and ask about the benefits of the Premium Branding and Deliverability package. Learn more.

Design Editor

HTML Editor

Encoding

Set the character encoding to use when sending the email.

If you are using a double-byte language in the email (such as Chinese) or may translate the content in future, set this to Unicode (UTF-8).

Design Editor

HTML Editor

Enable Email Tracking

Allows you to turn off tracking for the email.

Turning on tracking adds the tracking pixel to the email when it is sent. Find out more about tracking emails.

Only turn off this setting if you do not want to track email metrics for the email and do not want to be able to report on the email's performance. Learn more about disabling tracking.

Design Editor

HTML Editor

Name

The name for the email. This is the name that appears in Oracle Eloqua to identify the email.

HTML Editor

Email Header

The email header. The selected email group may have a default header that you can change. Learn more about email headers.

Using the Design Editor, you mange the header directly from the email canvas. See Adding email headers and footers in the Design Editor to learn more.

HTML Editor

Email Footer

The email footer. The selected email group may have a default header that you can change. Learn more about email footers.

Using the Design Editor, you mange the footer directly from the email canvas. See Adding email headers and footers in the Design Editor to learn more.

HTML Editor

Send Plain-Text only

Allows you to send a plain-text version email only. Learn more about plain-text emails.

Plain-text emails do not include a tracking pixel. Without a tracking pixel, you can only view engagement metrics if an email link is clicked. Some contacts may be setup to only receive plain-text emails.

HTML Editor

Design Editor

Related

Editing the plain-text version of emails in the Design Editor

Creating emails in the Design Editor

Global email defaults

Creating emails using the Source Editor