Operational reports for programs
Note: You must have the View Operational Reports
After you activate a program, operational reports provide you with information about your program and what it has processed. Operational reports only contain data for the last 3 months and can be used to spot-check your program or to troubleshoot any issues.
To view operational reports, from the program canvas, click Operational Reports 
.
The following operational reports are available:
- Program Audit Report: Shows audit information about the program (when the program was created, changed, activated, etc.) and the associated user who performed an action.
- Program Bypass Report: Shows information about contacts that could have entered the program more than once and at which point they would have entered the program.
- Program Entry Report: Shows how and when contacts entered the program.
- Program Exit Report: Shows how and when contacts exited the program.
- Program Stuck Records Report: Shows data on the canvas steps with stuck records.
The following reports are also available when you click the appropriate step icons:
- Segment Members Step Entry Report: Shows a list of contacts that have entered the program from a specific Segment Members step.
- Program Step Members Report: Shows a list of contacts currently residing in a specific step while the program is active, paused, or deactivated.
The following report is available from the Programs Launch Pad:
Program Audit Report
The program audit provides a history of a program's creation, modification, activation, or deactivation. The audit is useful for tracking Oracle Eloqua program activity and ensures transparency among users on your team.
For each event in the audit, you can view the date that the event occurred, the action that was performed (created, edited, and so on), and the user that caused the event.
Program Exit Report
The program exit report shows how and when contacts exited a program. The report details the following information:
- Exit Date: The exact date when the contact leaves the program.
- Email Address: The contact's email address as it is populated in the Email Address contact field.
- First Name: The contact's first name as populated in the First Name contact field.
- Last Name: The contact's last name as it is populated in the Last Name contact field.
- Program Step Name: The name of the program step where the contact exited the program.
- Program Step Type: The type of the program step where the contact exited the program.
-
Exit Type: The way in which the contact exited a program. Possible values include:
- Removed by user: The contact was removed from the program by a user.
- Contact was deleted: The contact was deleted.
- Finished program: The contact successfully reached the end of the program.
Program Entry Report
The program entry report shows how and when contacts entered a program. The report details the following information:
- Entry Date: The exact date when the contact entered into the program.
- Email Address: The contact's email address as it is populated in the Email Address contact field.
- First Name: The contact's first name as populated in the First Name contact field.
- Last Name: The contact's last name as it is populated in the Last Name contact field.
- Program Step Name: The step name that received and processed the contact data.
- Program Step Type: The type of step that received and process the contact data.
-
Entry Type: The source of the contact data. For example, added from segment or from a form processing step.
Program Bypass Report
A program can be configured to prevent a contact from entering the program more than once. If this is the case, you can use the bypass report to see which contacts could have entered the program more than once and at which point they would have entered into the program.
The report details the following information:
- Bypass Date: The exact date when the contact was introduced to the program at a data entry point, but was not processed by the program.
- Email Address: The contact's email address as it is populated in the Email Address contact field.
- First Name: The contact's first name as populated in the First Name contact field.
- Last Name: The contact's last name as it is populated in the Last Name contact field.
- Program Step Name: The step name that would have received and processed the contact data, if it had been allowed to enter the program.
- Program Step Type: The type of step that would have received and process the contact data, if it had been allowed to enter the program.
-
Entry Type: The source of the contact that would have entered the program. For example, added from segment or from a form processing step.
Program Stuck Records Report
Important: Phased rollout of the Stuck Records Report will begin in release 25C.
The stuck records for the selected canvas from the Stuck Records Report (All Canvases).
Stuck Records Report (All Canvases)
Important: Phased rollout of the Stuck Records Report will begin in release 25C.
To view the Stuck Records Report for all canvases:
- Navigate to Orchestration
, then click Campaigns or Programs. - Click Actions > Stuck Records Report
- Stuck records for the last 3 days are displayed by default, select evaluation period to see stuck records for up to the last 3 months
- To download the report to a .csv or Microsoft Excel file, click Export. A link to the export file will be emailed.
The stuck records report includes data on the canvas steps with stuck records and runs daily with the following criteria:
- Entered step within the last three months
- For App steps: Records have been in the step for 24 hours or more
- For Native steps: Records that do not have a next evaluation set
The report details the following information:
- Canvas Type: The type of canvas.
- Canvas Id: The Id of the canvas.
- Canvas Name: The name of the canvas.
- Step ID: The id of the step.
- Step Type: The type of step.
- Step Name: The name of the step.
- Status: The status of records stuck in the step.
- Cloud App Name: The name of the app, if the step is an app step.
- Total Records: The total number of records stuck in the step with the indicated status.
- Earliest Step Entry Time: The earliest step entry time for records stuck in the step.
- Latest Step Entry Time: The latest step entry time for records stuck in the step.