9 Oracle RightNow Adapter Use Cases

Each of the following use cases describes how you can use the Oracle RightNow adapter to perform activities that integrate from SOA Suite with the Oracle RightNow Cx.

For information on the common operations that you perform before following the steps in each of these use cases, see Performing Common JDeveloper Configuration Steps.

The enables you to perform the following:

• Performing a Create, Read, Update, Destroy (CRUD) Operation on a Single Business Object

• Performing a CRUD Operation on Multiple Business Objects

• Performing a Batch Operation with Multiple Business Objects and Multiple Operations

• Querying Arbitrary Objects using ROQL

• Performing CRUD Operations on Custom Objects

• Chaining Multiple Operations Together in One Batch Request