Integrating with Custom Objects in the Cloud

A custom object is an object that has been created by a customer. It can be modeled after any standard object, or it can be entirely unique. It can either be a standalone object or it can be the child of an existing standard object.

Creating Custom Objects in the RightNow Cx Server

Follow these instructions to create custom objects in the RightNow Cx server.

  1. Log in to the Oracle RightNow Cx client, and follow instructions in Configuring Restricted Access Permissions on RightNow Cx.
  2. Click Configuration on the navigation pane.
  3. Double-click Object Designer under Database. The object designer opens on the content pane.
  4. Select a package to which you want to add the custom object, or create a new package for the object by clicking New on the ribbon and selecting Package. Enter the name you want for the package. Package names must be between two and eleven characters in length.
  5. Click New on the ribbon and select Object. The Object Summary page displays.

    Figure 4-3 Object Summary Page


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    Description of "Figure 4-3 Object Summary Page"

  6. Enter a name for the object in the Name field.
  7. Click Fields on the ribbon to add predefined or customized fields to the object and add custom fields. For additional information, see the Oracle RightNow Connect Web Services for SOAP documentation.
  8. Click the Save and Close button on the ribbon to save changes to the custom object. RightNow performs a validation when either the Save or Save and Close buttons are clicked. Any validation errors, such as a missing field name, display in a message and must be corrected before the object can be saved.
  9. Deploy the custom objects when you are ready.

Selecting Custom Objects to Perform Operations

Once a custom object has been created, you can select the object against which to perform operations.

Figure 4-4 Selecting a Custom Object to Perform Operations


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Once you select the custom object, an Integration-friendly WSDL is generated with custom object schema in strongly typed format. A non-normative sample of the generated custom object schema is shown in Figure 4-5.

Figure 4-5 Example of a Custom Object Schema

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Description of "Figure 4-5 Example of a Custom Object Schema"