- Oracle Live Experience
- Get Started
- Key Features
- Using Live Experience
- Integrating Live Experience
- Other Resources
Oracle Live Experience
Modernizing Customer Engagements
Oracle Live Experience enables businesses to maximize customer lifetime value with personalized, proactive, and contextual in-app digital engagements.
Live Experience lets you easily:
- Create mobile and web in-app experiences to improve customer satisfaction
- Proactively engage customers at key moments of their individual journey to deliver meaningful experiences
- Create new processes and operations to capture value from digital engagements by analyzing insights across all interaction modes
- Accelerate your digital transformation by creating an environment to connect with customers via the right channel and the right time
- Extend and augment existing infrastructure using simple but powerful SDKs
- Enjoy world-class security, scalability, and operational simplicity enabled by Oracle Cloud
Latest Live Experience Feature Articles
With each release we'll post new Live Experience feature articles and deep dives here, so check back often!
Learn how quickly you can plug Live Experience into Zendesk, adding a complete set of rich engagement features to the popular customer support platform. 10 minute read.
Enable your associates to engage your customers with SMS messages directly from Live Experience. 5 minute read.
Your customers can use your mobile app to apply for products and services; they can use your mobile app to have their official documents authenticated, and you can use a Live Experience video call to verify their identity! 5 minute read
As an Oracle Live Experience distribution partner, you're able to create and delete tenants for your own customers quickly and easily through the Partner Administration Console. 5 minute read
The Mobile Associate App, available for Android mobile devices, lets you answer Live Experience calls anytime, anywhere. 5 minute read.
Configure Live Experience to receive calls from PSTN phone numbers and route them to your associates. 5 minute read.
The annotation tool works on videos now! It's perfect for troubleshooting hardware challenges. 5 minute read.
Learn how to localize and customize strings for the mobile/web component, the Associate Desktop, the Admin Console, and the meeting app. 15 minute read.
Live Experience lets you handle associate availability at the application and team level, as well as letting associates control their own availability status. 15 minute read.
Explore Live Experience short codes and how you can use them in your engagement workflows. 10 minute read.
Learn how you can search and review your recorded engagements using Live Experience's flexible and easy to use search interface. 5 minute read.
Learn how you can customize Live Experience with your own corporate branding and style. 5 minute read.
Follow this procedure to seamlessly add the complete set of Live Experience features to Oracle Service Cloud. 20 minute read.
Transcribe recorded audio for your engagements into text. Add custom keywords, tag engagements and see your keywords highlighted in engagement transcripts. 10 minute read.
Proactively engage with customers in a personalized way tailored to their unique journey and requirements. Provide the channels they need without overburdening them with those they don't, and ensure an optimal customer experience. 20 minute read.
Empower your associates by assigning them the right roles for the job, and combine them into teams with shared queues to encourage collaboration. 10 minute read.
Guide your customers to the right team using Live Experience's context based routing, and then ensure they're matched with the right associate with the right skills. 10 minute read.
See how the Live Experience web component can help you engage customers directly from your web site. 10 minute read
Learn about Live Experience features that can help you deal with data collection and management issues. 5 minute read.
Take a deep dive into Live Experience metrics. 10 minute read.
Learn about the Live Experience overview dashboard that provides up to the minute views of your most critical metrics. 5 minute read.
Optimize your team scheduling by tracking trends in the utilization of your associates and ensuring you are never over or under staffed. Ensure your team's performance by tracking key metrics such as average response time and drilling down to individual associate performance. 5 minute read.
Quickly generate prescheduled meetings with a seamless single click to join experience for your associates and customers. 10 minute read.