Oracle Live Experience

June 2020

Common Tasks for Administrators

If your Live Experience account has the Administrator role, then you can use the Live Experience Admin Console.

You open the Admin Console in a web browser. Go to one of the following URLs to get started:

Search for Engagement Details and Recordings

Manage Users

Manage Teams

Manage Skills

View Live Experience Reports

Manage Routing Rules

Manage Your Live Experience Applications

Control Availability for Your Applications, Teams, and Associates

Manage Context Attributes (Customizing Customer Context)

Manage Engagement Scenarios

Manage Recording Options