- Oracle Live Experience
- Get Started
- Key Features
- Using Live Experience
- Integrating Live Experience
- Other Resources
Oracle Live Experience
Reporting and Metrics
Learn about Live Experience's extensive metrics gathering and reporting functionality.
Take a deep dive into Live Experience metrics. 10 minute read.
Learn about the Live Experience overview dashboard that provides up to the minute views of your most critical metrics. 5 minute read.
Optimize your team scheduling by tracking trends in the utilization of your associates and ensuring you are never over or under staffed. Ensure your team's performance by tracking key metrics such as average response time and drilling down to individual associate performance. 5 minute read.
Survey your customers letting them rate the audio/video call quality with a simple, non-intrusive user experience. Track and respond to changes in call quality in a timely fashion via Live Experience engagement reports. 5 minute read.
Use the REST API to get exactly the stats you want.