Oracle Live Experience

August 2019

Engagement Routing

Learn how you can get customers seamlessly to the associates who can solve their problem on the first call.

Manage Routing Rules

Guide your customers to the right team using Live Experience's context based routing, and then ensure they're matched with the right associate with the right skills. 10 minute read.

Focus Your Resources: Get Your Customers to the Right Team with the Right Skills

Guide your customers to the right team using Live Experience's context based routing, and then ensure they're matched with the right associate with the right skills. 10 minute read.