Oracle Live Experience

August 2019

Engagement Scenarios

In Oracle Live Experience, an engagement scenario tailors an end-user engagement to their current context.

Manage Engagement Scenarios

Learn all about Live Experience engagement scenarios including how to create, customize and tune. 10 minute read.

Manage Recording Options

Manage the recording options for your engagement scenarios, including which scenarios get recorded. 5 minute read.

Live Experience Engagement Scenarios: Choosing the Right Digital Channels for the Job

Proactively engage with customers in a personalized way tailored to their unique journey and requirements. Provide the channels they need without overburdening them with those they don't, and ensure an optimal customer experience. 20 minute read.

Create, Modify, and Delete Engagement Scenarios Using the REST API

Use the REST API to create, modify, and delete engagement scenarios.