- Oracle Live Experience
- Get Started
- Key Features
- Using Live Experience
- Integrating Live Experience
- Other Resources
Oracle Live Experience
Live Experience lets you customize every aspect of user engagement, from the digital channels to use to extensive context and skills based routing.
Proactively engage with customers in a personalized way tailored to their unique journey and requirements. Provide the channels they need without overburdening them with those they don't, and ensure an optimal customer experience.
Use Live Experience context attributes to completely customize the routing of your engagements.
Empower your associates by assigning them the right roles for the job, and combine them into teams with shared queues to encourage collaboration.
Guide your customers to the right team using Live Experience's context based routing, and then ensure they're matched with the right associate with the right skills.
Learn how you can search and review your recorded engagements using Live Experience's flexible and easy to use search interface.
Transcribe recorded audio for your engagements into text. Add custom keywords, tag engagements and see your keywords highlighted in engagement transcripts.