- Oracle Live Experience
- Get Started
- Key Features
- Using Live Experience
- Integrating Live Experience
- Other Resources
Oracle Live Experience
Users and Teams
Learn about Live Experience teams as well as skills and routing engagements to the right associates.
Find out how to create and manage users. 5 minute read.
Find out how to create and manage teams. 5 minute read.
Empower your associates by assigning them the right roles for the job, and combine them into teams with shared queues to encourage collaboration. 10 minute read.
Guide your customers to the right team using Live Experience's context based routing, and then ensure they're matched with the right associate with the right skills. 10 minute read.
Live Experience lets you handle associate availability at the application and team level, as well as letting associates control their own availability status. Find out how in this article. 15 minute read.