Oracle Live Experience

August 2019

Users and Teams

Learn about Live Experience teams as well as skills and routing engagements to the right associates.

Manage Users

Find out how to create and manage users. 5 minute read.

Manage Teams

Find out how to create and manage teams. 5 minute read.

Hands On: Managing Live Experience Users and Teams

Empower your associates by assigning them the right roles for the job, and combine them into teams with shared queues to encourage collaboration. 10 minute read.

Focus Your Resources: Get Your Customers to the Right Team with the Right Skills

Guide your customers to the right team using Live Experience's context based routing, and then ensure they're matched with the right associate with the right skills. 10 minute read.

Control Availability for Your Applications, Teams, and Associates

Live Experience lets you handle associate availability at the application and team level, as well as letting associates control their own availability status. Find out how in this article. 15 minute read.