OFSC Subscription Services Table

The following table describes the subscription services that are offered through OSvC and configurable from the Configuration Assistant. Oracle’s sales teams will help you select and purchase the services that are right for you

Name Description Part Number Hosted Users/100Appointments-Billing Models Friendly Name# Hosted Users/100Appointments-Billing Models

Oracle Field Service Core Manage Cloud Service

  • Mandatory core service. Provides basic management functionality

  • Available in two billing models – Hosted Named Users and 100 Pooled Appointments

B79885 / B79886

CM-HNU / CM-100A

Oracle Field Service Mobility Cloud Service

  • Optional service. Extends core functionality with UI for handhelds.

  • Available in two billing models – Hosted Named Users and 100 Pooled Appointments.

B79887 / B79888

MOB-HNU / MOB-100A

Oracle Field Service Routing Cloud Service

  • Optional service. Extends core functionality with ability to create routes within given requirements in automated mode.

  • Available in two billing models – Hosted Named Users and 100 Pooled Appointments.

B79889 / B79890

ROUTING-HNU / ROUTING-100A

Oracle Field Service Capacity Cloud Service

  • Optional service. Extends core functionality with ability to check capacity of the currently available resources to avoid over/under allocations.

  • Available in two billing models – Hosted Named Users and 100 Pooled Appointments.

B79891 / B79892

CAPACITY-HNU / CAPACITY-100A

Oracle Field Service Customer Communication Cloud Service

  • Optional service. Extends core functionality with ability to communicate with customers in bidirectional mode by voice.

  • Available in two billing models – Hosted Named Users and 100 Pooled Appointments.

B79893 / B79894

CUSTCOMM-HNU / CUSTCOMM-100A

Oracle Field Service Collaboration Cloud Service

  • Optional service. Extends core functionality with ability to communicate by using text messaging

  • Available in two billing models – Hosted Named Users and 100 Pooled Appointments.

B79895 / B79896

COLLAB-HNU / COLLAB-100A

Oracle Field Service Forecasting Cloud Service

  • Optional service. Extends core functionality with ability to make forecast of company resources usage for the given time frame.

  • Available in two billing models – Hosted Named Users and 100 Pooled Appointments.

B79899 / B79900

FORECASTING-HNU / FORECASTING-100A

Oracle Field Service Smart Location Cloud Service

  • Optional service. Extends core functionality with ability to track where company resources are located.

  • Available in two billing models – Hosted Named Users and 100 Pooled Appointments.

B79897 / B79898

SMARTLOCATION-HNU / SMARTLOCATION-100A

Oracle Additional Test Environment for Oracle Field Service Cloud Service

Test environment. Provide the same list of services (Core + Optional) as the corresponding production OFSC Core does.

B79903 / B79903

TEST-HNU-100A