Oracle Customer Experience for Utilities
Oracle Customer Experience for Utilities cloud services integrate the best of Oracle Fusion's Sales and Service applications with Oracle Utilities customer information systems. Together, these solutions help your utility provide exceptional service to your customers and key accounts.
User Documentation
Use the links below to access user documentation for the CX for Utilities Agent Service and the CX for Utilities Sales cloud services.
Using CX for Utilities Agent Service
Review the features and functionality of the Oracle Customer Experience for Utilities - Fusion Agent Service Cloud Service. To access full versions of this guide in HTML and PDF format, click the Guides link in the left panel.
Using CX for Utilities Sales
Review the features and functionality of the Oracle Customer Experience for Utilities - Fusion Sales Cloud Service. To access full versions of this guide in HTML and PDF format, click the Guides link in the left panel.
Implementation Documentation
Use the links below to access implementation documentation for all Oracle CX for Utilities solutions.
Implementing CX for Utilities
Review the steps and requirements associated with implementing the Oracle Fusion CX for Utilities solutions. To access full versions of this guide in HTML and PDF format, click the Guides link in the left panel.
- About This Guide
- Implementation Overview
- Complete Initial Registration and Administrative Tasks
- Configure Utility Details
- Configure Data Synchronization
- Configure Single Sign On (SSO)
- Configure User Synchronization
- Perform Connectivity Test
- Configure Oracle Utilities Systems
- Configure Fusion Applications
- Configure the Redwood Sales Interface
- Manage Roles and Users
- Test Your Setup
- Extending Your Solution with Visual Builder
- Data Mapping Reference
- REST API Reference
- Upgrade Considerations
Additional Resources for CX for Utilities
What's New
Learn about the latest features in the Oracle Customer Experience for Utilities cloud services.
Supporting Oracle Guides
The Oracle Fusion Utilities Customer Experience cloud services integrate Oracle Fusion Cloud Application systems with one or more Oracle Utilities systems. See these libraries to access additional supporting documentation.
- Oracle Fusion Documentation
- Oracle Utilities Documentation
- Reference
Other Resources
Access training classes, our partner network, and other supporting resources.