6 Working with Processes

An Oracle Communications Order and Service Management (OSM) process is a representation of the activities, or tasks, required to offer a specific service to a customer. The process representation includes all of the work that must be performed to complete the order. Rules that you predefine in Design Studio determine which process an incoming order uses. OSM may include an unlimited number of processes.

When working with processes, see the following topics:

• About the Process Editor

• Working with Process Editor Menu Controls

• Working with the Process Editor Palette

• Creating New Processes

• Modifying Process Editor Start Properties

• Designing Tasks and Activities

• Designing Timer Delays and Event Delays

• Designing Subprocesses

• Designing Workstream Processes

• Designing Process Sequence and Flow

• Designing Exception Paths

• Process Editor Start Properties General Tab