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Contents
Title and Copyright Information
Preface
Audience
Accessing Oracle Communications Documentation
Documentation Accessibility
Document Revision History
1
About the Task Web Client
Overview of the Task Web Client
What You Do with the Task Web Client
About OSM Tasks
About OSM Processes
About Managing Tasks
About Managing Orders
2
Getting Started with the Task Web Client
Accessing the Task Web Client
Logging In to the Task Web Client
Logging Out of the Task Web Client
Changing the Default Timeout Setting
About Task Web Client Pages
Opening the Order Management Web Client
3
Managing Tasks and Orders
About Displaying and Managing Tasks and Orders
About the Order and Task Data Displayed in the Worklist
Filtering and Sorting Tasks in the Worklist
Exporting Worklist Data and Query Results to a CSV File
Managing Tasks
About the Task Editor
Viewing Expanded or Collapsed Nodes
Viewing and Updating Data with the Distributed Order Template
Previewing Orders
Displaying the Process History
Accepting Tasks
Reassigning Tasks
Completing Tasks
Completing a Workstream Task
Editing Order Data in a Task
Editing Data in an Order
Adding Node Instances
Deleting Node Instances
Changing the State and Status of a Task
About Workstream Processes
About Stopping and Reassigning a Workstream Task
Automatically Transitioning from the Creation Task
Rolling Back a Workstream Task
Failing a Task
Retrying a Failed Task
Resolving a Failed Task
Retrying All Failed Tasks on an Order
Resolving all Failed Tasks on an Order
Viewing Tasks by Using Contextual URLs
Managing Orders
Adding Information to Orders
Adding Remarks to an Order
Editing Remarks
Attaching Documents
Removing Documents from an Order
Viewing Reasons
Suspending and Resuming Orders
Suspending Orders
Resuming Orders
Canceling Orders
Creating Orders
About Versioned Orders
Copying Orders
About Raising Exceptions
Raising a Process Exception
Raising a Fallout Exception
Manually Amending Orders
Processing Redo and Undo Tasks
About Notifications
About the Notification Preferences Page
Acknowledging Notifications
Viewing Notification Messages
4
Viewing Orders
Finding Orders
About the Query Preferences Page
About the Query Preferences Area
About the Query Filters Area
Setting Query Preferences
Setting Preferences
Setting Query Filters
Creating a Query Definition
Editing a Query
Running a Query
Deleting a Query
Viewing Histories
Viewing Data History
Viewing Process History
Viewing Process History by Using Contextual URLs
Viewing Reports
Viewing Pending Orders
Viewing Order Volume
Viewing Statistics for Completed Orders
Viewing Statistics for Completed Tasks
5
Customizing the Task Web Client
Customizing Your Display
Sorting Information
Changing the Colors of States
Displaying, Hiding, and Reordering Columns
Customizing the Worklist
Setting Worklist Preferences
About the Worklist Columns Area
About the Worklist Filters Area
About the Order Details Area
Defining Worklist Preferences
Selecting a Worklist Preference
Editing a Worklist Preference
Deleting a Worklist Preference
Creating a New (Untitled) Worklist Preference
Customizing User-Specific Settings
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