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Contents

Title and Copyright Information

Preface

• Audience
• Documentation Accessibility
• Related Documents

1 About Service Level Agreements and Accounts

• About SLAs
  • System SLAs
  • Custom SLAs
• About Accounts
  • Accounts
  • Account Groups
  • Application Instances
• Associations Among SLA Types, Account Types, and Group Types
• Typical SLA and Account Workflow
• Using Partner and API Management Portal to Manage SLAs and Accounts

2 Managing Application Instances

• Summary of Tasks Related to Application Instances
• About Application Instance States
• Web Services Security

3 Managing SLAs

• Introduction to SLA types
• Summary of Tasks Related to SLAs
  • Managing Service Provider and Application Group System SLAs
    • Service Provider Group System SLAs
    • Application Group SLAs
  • Managing Node SLAs
    • Global Node SLAs
    • Service Provider Group Node SLAs
  • Subscriber SLAs
  • Custom SLAs
    • Custom XSDs
    • Custom Application Group SLAs
    • Custom Service Provider Group SLAs
    • Custom Global SLAs
• Mapping of Deny Codes to HTTP Responses
  • List Deny Code Definitions
  • List Mappings
  • Add a Mapping
  • Get a Mapping
  • Remove a Mapping
  • Data Definitions
  • Error Handling
  • MBean Interface
  • SLA Enforcement
  • EDR Details
  • Tranformation of Error Content

4 Managing External SLAs

• Understanding External SLAs
  • Understanding SLA Overlaps
  • Managing with MBean
  • Listing from the Database
  • Understanding the XSD
  • Subscribing to External SLAs
    • External SLA only
    • API Only
    • External SLA and API
  • Life Cycle
  • Identifying the Plan
  • Using External SLA Management REST Interfaces
    • Creating a Plan
    • Getting a Plan
    • Getting All Plans
    • Updating a Plan
    • Deleting a Plan
    • Updating a Plan State

5 Managing Groups

• Managing Service Provider Groups
• Managing Application Groups

6 Managing Service Provider and Application Accounts

• Managing Application Accounts
• Managing Service Provider Accounts
• About Account States
• Account Properties
• Account Reference

7 Managing Sessions

• About Sessions

8 Defining Service Provider Group and Application Group SLAs

• Structure of a Service Level Agreement
  • <Sla>
  • <serviceTypeContract>
  • <serviceTypeName>
  • <serviceContract>
  • <composedServiceContract>
  • <startDate>
  • <endDate>
  • <scs>
  • <overrides>
  • <override>
  • <proxyhost>
  • <proxyport>
  • <rate>
  • <reqLimit>
  • <timePeriod>
  • <quota>
  • <qtaLimit>
  • <days>
  • <limitExceedOK>
  • <startDow>
  • <endDow>
  • <startTime>
  • <endTime>
• Structure of a Contract
  • <contract>
  • <guarantee>
  • <methodGuarantee>
  • <methodNameGuarantee>
  • <timePeriodGuarantee>
  • <reqLimitGuarantee>
  • <methodRestrictions>
  • <methodRestriction>
  • <methodName>
  • <methodAccess>
  • <blacklistedMethod>
  • <params>
  • <methodParameters>
  • <parameterName>
  • <parameterValues> simple
  • <parameterValues> complex
  • <parameterValue>
  • <acceptValues>
  • <requestContext>
  • <contextAttribute>
  • <attributeName>
  • <attributeValue>
  • <resultRestrictions>
    • Result Restrictions Example
  • <resultRestriction>
  • <parameterRemovalName>
  • <parameterMatch>
  • <filterMethod>
• Structure of a Composed Service Contract
  • Composed Service Contracts
    • Scope
    • Multiple Composed Services
    • Conflicting Enforcements
    • Budget Implications
    • Example Composed Service SLA
  • <composedServiceName>
  • <service>
  • <method>

9 Defining Global Node and Service Provider Group Node SLAs

• Structure of a Node Service Level Agreement
  • <Sla>
• Service Provider Group Node SLA
  • <nodeContract>
  • <nodeID>
  • <nodeRestrictions>
  • <nodeRestriction>
• Global Node SLA
  • <globalContract>
  • <globalRestrictions>
  • <globalRestriction>
  • <guaranteePercentage>

A Sample SLA XML File