This chapter describes the Oracle Communications Order and Service Management (OSM) system requirements. It also describes information you need during the installation procedure.
Table 2-1 describes the software required to support the OSM components. See knowledge article 2170105.1 Recommended Patches for OSM Software Components on the Oracle support website for additional information:
https://support.oracle.com
Note:
For all operating systems, check the Oracle Database documentation for any additional operating system patches required to support the database.
Table 2-1 OSM Required Software
| Component | Product | Version | Notes |
|---|---|---|---|
|
Server Operating System |
Oracle Linux (64-bit) |
6.6+ and 7.3+ 7.6+ when running on an Oracle Cloud Infrastructure compute instance. |
Oracle products certified on Oracle Linux are also supported on Red Hat Enterprise Linux due to implicit compatibility between both distributions. Oracle does not run any additional testing on Red Hat Enterprise Linux products. Oracle recommends the latest available update, because later updates may provide modest performance gains. |
|
Server Operating System |
Oracle Solaris |
11.3 |
Supported on Sparc platforms only. |
|
Server Operating System |
IBM AIX |
7.1 (TL3)+ |
NA |
|
Server Operating System |
Windows (64-bit) |
7 (SP1) and 10 |
For development, demonstration, and test environments. Not for production use. |
|
OSM Task web client and Order Lifecycle Manager Browser |
Microsoft Internet Explorer |
11.* |
NA |
|
Order Lifecycle Manager Browser |
Microsoft Edge |
40.* |
NA |
|
Order Lifecycle Manager Browser |
Google Chrome |
60 or higher |
NA |
|
Order Lifecycle Manager Browser |
Mozilla Firefox |
ESR 60 or higher |
NA |
|
Order Lifecycle Manager Browser |
Apple Safari |
The most current major production release and one prior release |
NA |
|
Database Server |
Oracle Grid Infrastructure |
12c (12.1.0.2) 18c 19c |
NA |
|
Database Server |
Oracle Database |
12c (12.1.0.2 and 12.2.0.1) 18c 19c |
Install the latest patch for your Oracle Database version. The database should not be installed on a Microsoft Windows system for a production environment. Microsoft Windows can be used for development, demonstration, and test environments. |
| Database Server | Oracle Cloud Infrastructure DB System (BareMetal, VM, and Exadata) | 19c | NA |
|
Java Standard Edition: 64-bit JDK for the application server |
For Linux, Solaris, or Windows |
8 with the latest Critical Patch Update |
NA |
|
Java Standard Edition: 64-bit JDK for the application server |
For AIX |
8 |
NA |
|
Application Server |
Oracle Fusion Middleware Infrastructure |
12.2.1.4 12.2.1.3 |
Fusion Middleware Infrastructure is included in the OSM software media pack. It includes Oracle WebLogic Server, Oracle Coherence, and Oracle Application Development Framework (ADF). |
|
Third-Party Components |
GraphViz |
2.8 |
Optional, to support the modeldoc tool. Download from the Graphviz website: |
|
Build Tool |
Ant |
1.9.2 or greater |
Ant is required for using various tools in the OSM SDK including OSM's cartridge management tools. To ensure tools function correctly, all copies of Ant in use must have the same version number. |
OSM is supported on all Oracle Critical Patch Updates. You should install all Critical Patch Updates as soon as possible. To download Critical Patch Updates, find out about security alerts, and enable email notifications about Critical Patch Updates. See the "Security" topic on the Oracle Technology Network website:
http://www.oracle.com/technetwork/topics/security/whatsnew/index.html
For Order-to-Activate cartridge compatibility information see Order-to-Activate Cartridge Product Compatibility Matrix (in the OSM Cartridges for Oracle Application Integration Architecture section of the OSM documentation) on the Oracle Help Center website:
http://docs.oracle.com/en/industries/communications/order-service-management/index.html
This document contains information about compatibility between OSM software, OSM Order-to-Activate cartridges, and Oracle Application Integration Architecture (AIA) for Communications. The OSM Order-to-Activate cartridges are used with the Oracle Communications Order to Cash Integration Pack for Oracle Communications Order and Service Management.
For more information about the Order to Cash business process see Oracle Communications Order to Cash Integration Pack Implementation Guide for Siebel CRM, Oracle Order and Service Management, and Oracle Billing and Revenue Management in the Oracle Application Integration Architecture documentation.
For Oracle Communications Design Studio plug-in installation information, see Design Studio Installation Guide.
See Design Studio Product Compatibility Matrix (included in the Design Studio documentation) for Design Studio for Order and Service Management compatibility information.
You must supply configuration-related information when you install OSM. Some of this information is determined during the installation. However, some information should already have been determined before the OSM installation is begun. Gather this information in advance.
Note:
You can obtain most of the required configuration information from your Oracle database administrator (DBA) and your system administrator.
The information in Table 2-2 is needed to connect to an Oracle database instance.
Table 2-2 Oracle Database Connection Information
| Information Type | Description |
|---|---|
|
Database Instance Host |
The IP address or DNS name of the database instance on which the OSM schema will be installed. If you plan to use an Oracle RAC database, you need the Single Client Access Name (SCAN) for this field. |
|
Database Instance Port |
The port on which the database instance to which the OSM schema will be installed is listening. |
|
Database Instance SID |
The SID of the database instance on which the OSM schema will be installed. |
|
Database Service Name |
The name of the service used for OSM client connections. |
If the OSM database users have been created prior to the OSM installation, you must gather the information in Table 2-3 before installing OSM. If they have not been created, you can determine the following information during the installation.
Table 2-3 Oracle Database Credential Information
| Information Type | Description |
|---|---|
|
Core Schema User name |
The OSM core schema username. |
|
Core Schema Password |
The OSM core schema username password. |
|
Rule Engine Schema User name |
The OSM rule engine schema username. |
|
Rule Engine Schema Password |
The OSM rule engine schema username password. |
|
Reporting Schema User name |
The OSM Reporting Interface schema username. |
|
Reporting Schema Password |
The OSM Reporting Interface schema username password. |
|
Database Admin User name |
The user name of the Oracle DBA. |
|
Database Admin Password |
The password of the Oracle DBA. |
Table 2-4 shows the information used to indicate the tablespaces being used for the installation.
Table 2-4 Oracle Database Tablespace Information
| Information Type | Description |
|---|---|
|
Default Tablespace |
The tablespace to use if your data will all be on the same permanent tablespace. |
|
Temporary Tablespace |
If your database instance has only one temporary tablespace, the installer will find its name automatically. If there is more than one temporary tablespace in the database instance, you must know which one OSM is supposed to use. |
|
Model Data Tablespace |
The name of the tablespace to use for model data, if different from the default tablespace. |
|
Model Index Tablespace |
The name of the tablespace to use for the indexes for the model data, if different from the default tablespace. |
|
Order Data Tablespace |
The name of the tablespace to use for order data, if different from the default tablespace. |
|
Order Index Tablespace |
The name of the tablespace to use for the indexes for the order data, if different from the default tablespace. |
Table 2-5 shows the WebLogic Server information needed to connect to a WebLogic server.
Table 2-5 WebLogic Server Information
| Data | Description |
|---|---|
|
WebLogic Host Name |
The name or IP address of the computer where WebLogic Server is installed. |
|
WebLogic Port Number |
The port number of the WebLogic server. |
|
WebLogic SSL Port Number |
The SSL port number of the WebLogic server. |
|
WebLogic Admin User |
The user name of the WebLogic system administrator. |
|
WebLogic Admin Password |
The password of the WebLogic system administrator. |
Table 2-6 shows the information related to the OSM server installation. The following information is used to specify the SMTP mail server and the administrative e-mail addresses to deliver notifications via e-mail.
Table 2-6 Email Notification
| Data | Description |
|---|---|
|
Notification Email server |
DNS name or IP address of your e-mail server. |
|
Notification Email server Port |
Port that the e-mail server is listening. |
|
Administrator Email Address |
OSM Administrator's e-mail address. |