Recovery:

1. View the Event AddlInfo column.

   Message is being discarded due to one of the reasons specified.

2. If it’s a persistent condition with the status of one of the Communication Agent Configuration Managed Object then resolve the underlying issue with the Managed Object.
3. If the event is raised due to software condition, it is an indication that the Communication Agent Process may be experiencing problems.
4. Use Main Menu > Alarms & Events and examine the alarm log.
5. It is recommended to contact My Oracle Support for assistance.