19810 - Communication Agent Egress Message Discarded

Event Type:
CAF
Description:
The Communication Agent egress message is being discarded due to one of the following reasons:
  • Unknown destination server
  • Connection state is not InService
  • Incompatible destination
  • Serialization failed
  • MxEndpoint send failed
  • Internal error
Severity:
Info
Instance:
<RemoteIP>

Note:

If <RemoteIP> is not known at the time of message discard, then "Unknown" will be used.
HA Score:
Normal
Throttle Seconds:
10
OID:
cAFEventEgressMessageDiscardedNotify

Recovery:

  1. View the Event AddlInfo column.

    Message is being discarded due to one of the reasons specified.

  2. If it’s a persistent condition with the status of one of the Communication Agent Configuration Managed Object then resolve the underlying issue with the Managed Object.
  3. If the event is raised due to software condition, It’s an indication that the Communication Agent Process may be experiencing problems.
  4. Use Main Menu > Alarms & Events and examine the alarm log.
  5. It is recommended to contact My Oracle Support for assistance.
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