Alarms and KPIs

10051 - Route Deployment Failed

Alarm Group:: AUD
Description:: An error occurred in the deployment of a network. A SOAP request from route audit thread of apwSoapServer process to the TpdProvD service failed to delete the old record when insert new route or update existed network route. The audit happens every minute. The alarm gets cleared when insert new route or update existed network route record is successful.
Severity:: Minor
Instance:: Route ID failed to deploy
HA Score:: Normal
Auto Clear Seconds:: 0 (zero)
OID:: awpss7TekelecRouteDeploymentFailedNotify

Recovery:

Check the following on the affected server:
- See if any network route is configured on the server (output of 'route' command).
- Check the iqt -Ep NetworkRoute from active NOAM server to see if any network route is configured.
- Check the iqt -Ep ResourceAudit.1 from active NOAM server to see if any network route is in audit.
- Check if the apwSoapServer service is running (output of pl command).
- Check if the tpdProvd service is running (output of top or ps command).
- Check if there is any SOAP error in the following log files:
  - /var/TKLC/appw/logs/Process/apwSoapServer.log
  - /var/TKLC/log/tpdProvd/tpdProvd.log
- Try to identify if the problem occurred in tpdProvd or apwSoapServer.
Try restarting the apwSoapServer service on the affected server.
If the alarm persists, collect trace list in Diagnostic Information and it is recommended to contact My Oracle Support if further assistance is needed.