10052 - Route Discovery Failed

Alarm Group:
AUD
Description:
An error occurred in the discovery of network routes. A SOAP request from route audit thread of apwSoapServer process to the TpdProvD service failed to get the list and details of the configured network routes. The audit happens every minute. The alarm gets cleared when the route information is received from the TpdProvD service.
Severity:
Minor
Instance:
N/A
HA Score:
Normal
Auto Clear Seconds:
0 (zero)
OID:
awpss7TekelecRouteDiscoveryFailedNotify

Recovery:

  1. Check the following on the affected server:
    • See if any network route is configured on the server (output of 'route' command)
    • Check if the apwSoapServer service is running (output of 'pl' command)
    • Check if the tpdProvd service is running (output of 'top' or 'ps' command)
    • Check if there is any SOAP error in the following log files:
      • /var/TKLC/appw/logs/Process/apwSoapServer.log
      • /var/TKLC/log/tpdProvd/tpdProvd.log
    • Try to identify if the problem occurred in tpdProvd or apwSoapServer
  2. Try restarting the apwSoapServer service on the affected server.
  3. It is recommended to contact My Oracle Support if further assistance is needed.