19821 - Communication Agent Routed Service Degraded

Alarm Group:
CAF
Description:
This alarm indicates that some, but not all, connections are unavailable in the connection group being used by a Communication Agent Routed Service to route messages. The result is that the server that posted this alarm is not load-balancing traffic across all of the connections configured in the connection group.
Severity:
Major
Instance:
<ServiceName>
HA Score:
Normal
Auto Clear Seconds:
0 (zero)
OID:
cAFRSDegradedNotify

Recovery:

  1. Use Communication Agent > Maintenance > Routed Service Status to view the connection groups and connections associated with the Routed Service.
  2. Use Communication Agent > Maintenance > Connection Status to view the reasons why connections are unavailable.
  3. Use Status & Manage > Server to confirm that the far-end servers have an application state of enabled, and that their subsystems are operating normally.

    It is possible that this alarm results from conditions at the far-end servers connected to the server that asserted this alarm.

  4. It is recommended to contact My Oracle Support for assistance.
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