Alarms and KPIs

19820 - Communication Agent Routed Service Unavailable

Alarm Group:: CAF
Description:: This alarm indicates all connections of all connection groups associated with a routed service are unavailable. This generally occurs when far-end servers have been removed from service by maintenance actions. This can also occur if all of the routed service’s connections have been either disabled or blocked.
Severity:: Major
Instance:: <RoutedServiceName>
HA Score:: Normal
Auto Clear Seconds:: 0 (zero)
OID:: cAFRSUnavailNotify
Cause:: When all member Connection Groups are Unavailable.
Diagnostic Information:: This alarm indicates all connections of all connection groups associated with a routed service are unavailable. This generally occurs when far-end servers have been removed from service by maintenance actions. This can also occur if all of the routed service's connections have been either disabled or blocked. Also, if there is any disruption that can lead to loss of connectivity between the user and provider MP.

Recovery:

Navigate to Communication Agent > Maintenance > Routed Service Status to view the connection groups and connections associated with the Routed Service.
Navigate to Communication Agent > Maintenance > Connection Status to view the reasons why connections are unavailable.
Navigate to Status & Manage > Server to confirm the far-end servers have an application state of enabled, and their subsystems are operating normally.

This alarm can result from conditions at the far-end servers connected to the server that asserted this alarm.
Check network and reach-ability of provider server(s) from user server(s). Loss of network connectivity can lead to this alarm. In that case, the user also sees alarm 19800.
It is recommended to contact My Oracle Support for assistance.