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Contents

Title and Copyright Information

Preface

• Audience
• Accessing Oracle Documentation
• Documentation Accessibility
• Document Revision History

1 Agent Assisted Billing Care Overview

• About Oracle AIA and Oracle Communications Solutions Integrations
• About Agent Assisted Billing Care
  • About the Billing Management Process Integration
  • About the Customer Management Process Integration
  • About the Collections Management Process Integration

Part I Understanding the Process Integrations

2 Understanding the Process Integration for Billing Management

• Process Integration for Billing Management Overview
• Billing Management Business Process Flow
• Solution Assumptions and Constraints

3 Account Balance Integration Flow

• Account Balance Integration Flows Overview
• QueryBalanceSummary Integration Flow
• QueryBalanceGroupList Integration Flow
• QueryBalanceDetails Integration Flow
• QueryBalanceGroupServices Integration Flow
• BRM Interfaces
• Siebel CRM Interfaces
• Industry Oracle AIA Components
• Integration Services
  • AccountBalanceSiebelCommsReqABCS
  • QueryBalanceSummarySiebelCommsReqABCSImpl
  • QueryCustomerPartyListBRMCommsProvABCSImpl
  • QueryBalanceGroupListSiebelCommslReqABCSImpl
  • QueryBalanceDetailsSiebelCommsReqABCSImpl
  • QueryBalanceGroupServicesSiebelCommsReqABCSImpl
  • QueryInstalledProductListBRMCommsProvABCSImpl

4 Invoice Integration Flow

• Invoice Integration Overview
• QueryInvoiceList Integration Flow
• QueryPDFInvoice Integration Flow
• QueryInvoice Integration Flow
• QueryInvoiceUsageAllocation Integration Flow
• SearchInvoiceUsageAllocation Integration Flow
• QueryInvoiceUsageAllocationResource Integration Flow
• BRM Interfaces
• Siebel CRM Interfaces
• Industry Oracle AIA Components
• Integration Services
  • InvoiceSiebelCommsReqABCS
  • QueryInvoiceListBRMCommsProvABCSImpl
  • QueryInvoiceSiebelCommsReqABCSImpl
  • QueryInvoiceEventDetailsSiebelCommsReqABCSImpl
  • SearchInvoiceEventDetailsSiebelCommsReqABCSImpl
  • QueryInvoiceBalanceDetailsSiebelCommsReqABCSImpl

5 Service Usage Integration Flow

• Service Usage Integration Overview
• QueryServiceUsage Integration Flow
• QueryServiceUsageAllocation Integration Flow
• SearchServiceUsageAllocation Integration Flow
• QueryServiceUsageAllocationResource Integration Flow
• BRM Interfaces
• Siebel CRM Interfaces
• Industry Oracle AIA Components
• Integration Services
  • UnbilledUsageSiebelCommsReqABCS
  • QueryUnbilledUsageSiebelCommsReqABCSImpl
  • QueryServiceUsageListBRMCommsProvABCSImpl
  • QueryUnbilledUsageEventDetailsSiebelCommsReqABCSImpl
  • SearchUnbilledUsageEventDetailsSiebelCommsReqABCSImpl
  • QueryUnbilledUsageBalanceDetailsSiebelCommsReqABCSImpl

6 Payment Integration Flow

• Payment Integration Overview
  • Capturing Payments
    • Capturing Payments in Siebel CRM
    • Capturing Cross-Channel Payments
  • Viewing Payment History
  • Searching for Payments
• CreateReceivedPayment Integration Flow
• QueryReceivedPaymentList Integration Flow
• SearchPayment Integration Flow
• BRM Interfaces
• Siebel CRM Interfaces
• Industry Oracle AIA Components
• Integration Services
  • PaymentSiebelCommsReqABCS
  • CreatePaymentSiebelCommsReqABCSImpl
  • CreateInvoicePaymentSiebelCommsReqABCSImpl
  • CreateReceivedPaymentBRMCommsProvABCSImpl
  • QueryPaymentSiebelCommsReqABCSImpl
  • QueryInvoicePaymentSiebelCommsReqABCSImpl
  • SearchPaymentSiebelCommsReqABCSImpl
  • QueryReceivedPaymentListBRMCommsProvABCSImpl

7 Adjustment Integration Flow

• Adjustment Integration Overview
• QueryAccountBalanceAdjustment Integration Flow
• CreateAccountBalanceAdjustment Integration Flow
• BRM Interfaces
• Siebel CRM Interfaces
• Industry Oracle AIA Components
• Integration Services
  • AdjustmentSiebelCommsReqABCS
  • QueryAccountBalanceAdjustmentSiebelCommsReqABCSImpl
  • QueryAccountBalanceAdjustmentBRMCommsProvABCSImpl
  • CreateAccountBalanceAdjustmentSiebelCommsABCSImpl
  • CreateAccountBalanceAdjustmentBRMCommsProvABCSImpl
  • UpdateAccountBalanceAdjustmentRespSiebelCommsProvABCSImpl
  • CreateAccountBalanceAdjustmentListResponseBRMCommsJMSConsumer
  • CreateAccountBalanceAdjustmentListResponseBRMCommsJMSProducer
  • CreateAccountBalanceAdjustmentSiebelCommsJMSConsumer

8 Understanding the Process Integration for Collection Management

• Process Integration for Collection Management Overview
• Collection Management Business Process Flow
• Assumptions and Constraints for Working with Collection Management
• Synchronizing Collection Scenarios and Actions Integration Flow - BRM to Siebel CRM
  • Understanding Synchronizing Collection Scenarios and Actions Integration Flow
  • Time Zone Handling
  • Configuring and Generating Data in BRM
  • Receiving and Transforming the Data
  • Configuring AIAConfigurationProperties file to work with ODI
• Synchronizing Credit Alerts Integration Flow - Siebel CRM to BRM
• Handling Errors
  • Handling BPEL Service Errors
  • Handling ODI Error Messages
  • Restarting Your Job Manually
• BRM Interfaces
• Siebel CRM Interfaces
• Industry Oracle AIA Components
• Integration Services
  • UpdateCreditAlertSiebelCommsReqABCSImpl
  • UpdateCreditAlertBRMCommsProvABCSImpl
  • SyncCollectionsInfoChangeBRMAQ
  • SyncCollectionHeaderInfoBRMCommsReqImpl
• Integrating Collections in a Multischema Environment

Part II Configuring the Delivered Integrations

9 Configuring the Process Integration for Billing Management

• Setting Up BRM for Integrated Billing Management
• Setting Up Siebel CRM for Integrated Billing Management
• Setting Up PDF Invoice Display
  • Setting Up the Integration Between BRM and BI Publisher
    • BRM Setup Tasks
    • BI Publisher Setup Tasks
  • Setting Up the Integration Between BI Publisher and WebCenter Content
    • WebCenter Content Setup Tasks
    • BI Publisher Setup Tasks
  • Setting Up the Integration Between WebCenter Content and Siebel CRM
  • Testing the Integration
    • Testing the Integration Between BI Publisher and WebCenter Content
    • Testing the Integration Between BRM, BI Publisher, and WebCenter Content
  • Security Recommendations for PDF Invoice Display
  • High Availability Recommendations for PDF Invoice Display
• Working with DVMs
• Working with Cross-References
• Handling Errors
  • Describing Delivered Error Notification Roles and Users
• Configuring the Process Integration for Billing Management
• Configuring Oracle HTTP Server for Billing Management
• Configuring Cross-Channel Payments
  • Configuring the Message from Cross-Channel Systems
  • Creating Extension Points to Third-Party Payment Authorization Systems:
  • Configuring the Response Message to Siebel CRM

10 Configuring the Process Integration for Collections Management

• Setting Up BRM
  • Setting up Collection Action Names in BRM
• Setting Up Siebel CRM
• Setting Up Split Cross Reference Tables
• Working with DVMs
• Working with Cross References
• Handling Errors
• Configuring the Process Integration for Collections Management
  • Changing the BatchSize Default Value

A Mapping Siebel Billing Management UI Elements to BRM Customer Center

• Billing Profile and Account Balance
• Bills
• Balance Group
• Unbilled Usage
• Payments

B Reintroducing Enterprise Business Services

• Reintroducing Enterprise Business Services