Contents

Title and Copyright Information

Preface

1 Agent Assisted Billing Care Overview

Part I Understanding the Process Integrations

2 Understanding the Process Integration for Billing Management

3 Account Balance Integration Flow

4 Invoice Integration Flow

5 Service Usage Integration Flow

6 Payment Integration Flow

7 Adjustment Integration Flow

8 Understanding the Process Integration for Collection Management

Part II Configuring the Delivered Integrations

9 Configuring the Process Integration for Billing Management

10 Configuring the Process Integration for Collections Management

A Mapping Siebel Billing Management UI Elements to BRM Customer Center

B Reintroducing Enterprise Business Services