Using the Oracle Cloud Console

Note

The Oracle Cloud Console features described here are currently available only with new orders of specific applications.

When you log in, you are directed automatically either to this Oracle Cloud Console for the new experience, or to the Oracle Cloud Classic Console. If you don't see the Applications tab of the Console shown here, see Navigate to Your Cloud Services.

If your order included other Oracle Cloud Applications that you don't see when you sign in, you can manage those through the Classic Applications Console, which you can access through the navigation menu. See Navigate to Applications and Related Services

When you sign in to the Oracle Cloud Console, the Applications tab is displayed for easy access to your applications and to other helpful resources. The following image shows an example, the contents of the page will vary depending on your subscriptions.


Applications tab of the Console home page

You can use the Oracle Cloud Console to:

Discover Your Applications

The My Applications panel lists your applications and other details about your applications environments. The information shown on the My Applications panel varies for different types of applications.

For all applications, you can click the application name to view its Overview page where you can find more details about the application and navigate to its management pages.

Click the expander to view more details about the applications environments. All applications display the Application URL to provide quick access directly to the application. Fusion Applications also display the region, environment type, and lifecycle state for a quick overview of the status of your environments.


Screenshot shows the information displayed when the Oracle Utilities Customer chevron is expanded

To view the list of applications, you must be an Administrator or granted access. If you don't see your list of applications, or need to grant access to someone else, see Grant Access to View the List of Applications.

Add Users

The Quick Actions section links you directly to common tasks:

Click Add a user to your tenancy to add users and groups to access applications environments and other Oracle Cloud Infrastructure services. For more information, see Adding Oracle Cloud Console Users.

Find Documentation and Learning

Links to documentation and to Oracle University courses are displayed for easy reference. The documents and courses shown are customized for your tenancy based on the subscriptions you have purchased.

Navigate to Applications and Related Services

Open the navigation menu in the upper left to navigate directly to services not listed on the Console home page.

The following image shows an example, your tenancy displays only the applications available to you.


The applications navigation panel

Click My Applications to display the list of applications available to you.

If you have other applications not shown on the home page, you'll see a link under Applications for the Classic Applications Console. Use the Classic Applications Console to manage the applications not yet available on the Oracle Cloud Console. For information about the Classic Applications Console, see Discover Oracle Cloud Applications on Applications Console.

Enhance Navigation

Use these features to simplify locating your most used services and resources:

  • You can pin items to create a Pinned Links section of the Home tab for your most-used Console pages. To pin an item, hover over the menu item and then click the pin to the left of the item name.
  • The Recent section of the Home tab displays the links to your recently used navigation items.
  • If you're not sure which heading an item belongs to, you can avoid traversing the service groupings by using the Search box at the top of the navigation menu.

Understand Regions

Oracle Cloud Infrastructure is physically hosted in regions. A region is a localized geographic area, and regions are named according to the country, geographical area, and city, for example: US East (Ashburn), UK South (London), and Brazil East (Sao Paolo). Note that this region is not the same as the Data Center Region (also called geographical region) that is specified on your order.

Typically, when you create an environment for your applications, you can choose the region that you want the environment to be located in (depending on the regions supported by your specific applications).

When you are working in the Console, it provides a view of a single region. The region that you are currently viewing is displayed in the top bar of the Console. If you navigate away from the home page and don't see environments or other resources that you expect to see, verify that you are viewing the correct region. To change regions, open the region menu, and select the region you wish to view.


Viewing the region menu

For more information about subscribing to regions, see Managing Regions.

Setting the Console Time Zone for Fusion Applications

You can set the time zone in the Console so that you see time stamps in your preferred time zone for Fusion Applications pages. By default, time stamps are shown in Coordinated Universal Time (UTC).

To change the time zone setting:

  1. Open the Profile menu (User menu icon) and click Console Settings.
  2. Under Time Zone in the menu, select the preferred time zone.
  3. Click Save changes.
Important

Currently, only Console pages specific to Fusion Applications display the preferred time zone. These include the environment details and environment family details pages. All other Console pages will still display time stamps in UTC. When UTC is shown, the abbreviation is included in the time stamp, so you'll know which time zone the time stamp represents (for example: Thu, Jul 28, 2022, 13:41:45 UTC).

Use Support Chat to Get Help

Use Support Chat in the Console to get immediate help with common issues. To connect to the Oracle Support Digital Assistant: Click the Support button to open the Support Options panel, and then click Chat with us.

A chat window opens that connects you to Oracle Support.

Open a Service Request

The first time you open a support ticket, you're automatically taken through a series of steps to provision your support account. If you want to make changes or if you run into problems, see Configuring Your Oracle Support Account.

If Support Chat does not resolve your issue, you can create a support request.

Manage Support Tickets

To create a support ticket
  1. Open the Help menu (Help menu icon) and click Create Support Request.

  2. Enter the following:

    • Issue Summary: Enter a title that summarizes your issue. Avoid entering confidential information.
    • Describe Your Issue: Provide a brief overview of your issue.
      • Include all the information that My Oracle Support requires to route and respond to your request. For example, "I am unable to connect to my compute instance."
      • Include troubleshooting steps taken and any available test results.
    • Select the severity level for this request.
  3. Click Create Support Request.
To view support tickets
  • Open the Help menu (Help menu icon) and click Visit Support Center.

To add a comment to a support ticket
  1. Open the Help menu (Help menu icon) and click Visit Support Center.

    A list of technical support tickets appears.

  2. Click the name of the support ticket that you want to comment on.
  3. Under Comments, click Add Comment.

    The Add Comment dialog appears.

  4. Type your comment, and then click Add Comment.
To close a support ticket
  1. Open the Help menu (Help menu icon) and click Visit Support Center.

    A list of technical support tickets appears.

  2. Click the name of the support ticket you want to close.
  3. Click Close Ticket.

    The Close ticket dialog appears.

  4. Enter the reason for closing the ticket, and then click Close Ticket.

View the Infrastructure Console and Dashboard

To explore and interact with Infrastructure services, click the Infrastructure tab. See About the Infrastructure Console Home Page for details.

The Console Dashboards service allows you to create custom dashboards to monitor resources, diagnostics, and key metrics. Applications services support the following widgets:

  • Resource Explorer: This widget allows you to view resources by compartment. You can only include a single instance of the resource explorer widget in your dashboard.

  • Monitoring: This widget lets you view and compare metrics from the Oracle Cloud Infrastructure Monitoring service. You can include multiple monitoring widgets in your dashboard.

  • Markdown: This widget lets you add and format text-based content. You can include multiple markdown widgets in your dashboard.

Grant Access to View the List of Applications

To display the list of applications on the Oracle Cloud Console home page, you must be granted access to view your subscriptions. If you are the default administrator or are a member of the Administrators group, this access is included.

For users not in the Administrators group, you must be granted access through permissions specified in a policy. To view the list of applications, you must belong to a group granted the permissions to read the subscriptions in the tenancy.

For details on adding Administrators, see Adding Oracle Cloud Console Users.