Frequently Asked Questions

Go to https://cloud.oracle.com.

You are prompted to enter your cloud tenant, your user name, and your password. After you're authenticated, you're directed to a region your tenancy is subscribed to. You can switch to other regions you are subscribed to by using the region selector at the top of the Console.

If you need more help signing in, see Signing In to the Console.

In the Oracle Cloud Infrastructure commercial realm , you can now use https://cloud.oracle.com to sign in to the Console from any region. The regional URLs are being deprecated.

Having one Console URL has the following benefits:

• Simplified sign-in experience
• Better Console performance and load times
• Improved Console availability
• Increased security

If the Console displays a banner notifying you of this change, you are currently using regional URLs. With the move to a single URL, you need to complete the following tasks:

• Start using https://cloud.oracle.com to sign in to the Console.
• Update any region-specific URL bookmarks to point to https://cloud.oracle.com.
• If you have firewall rules, add https://cloud.oracle.com to your allowlist. See Allowing Access to the Console from Your Network for more information.
• Notify other users in your tenancy of this change.

If you have questions or a custom configuration, create a support ticket. When describing your issue, include the following details:

• Service Type: Oracle Cloud Infrastructure.
• Problem Type: OCI Console.
• Problem Type Clarification: Console unified URL (cloud.oracle.com) migration issues.

To access the IDCS console:

1. Open the navigation menu and click Identity & Security. Under Identity, click Federation. The list of identity providers is displayed. OracleIdentityCloudService is displayed in the list of identity providers, with details about the federation.

2. Click the link for Oracle Identity Cloud Service Console. An example is shown in the following screenshot.

   

   The Oracle Identity Cloud service console opens in a new window.

You can access the My Services dashboard by using this URL:

http://myservices-<tenancyname>.console.oraclecloud.com/mycloud/cloudportal/dashboard

where you replace <tenancyname> with your company's tenancy name.

See Task Mapping from My Services.

To find out what your home region is:

You can view your tenancy's service limits in the Console and request an increase. For more information and the default tenancy limits, see Service Limits.

Oracle Cloud Infrastructure provides a set of APIs for the core services (network, compute, block volumes) as well as for the IAM and the Object Storage services.

For general information about using the API, see REST APIs. For service-specific operations, see the appropriate topic within the help.

If you are having trouble signing in to the Console using the Firefox browser, it might be due to one of the following conditions:

• You are in Private Browsing mode. The Console does not support Private Browsing mode. Open a new session of Firefox with Private Browsing turned off.

• You are not on the latest version of Firefox. Upgrade to the latest version. To check to see if you are on the latest version, follow these instructions: https://support.mozilla.org/en-US/kb/find-what-version-firefox-you-are-using

  When checking the version, note whether you are using Firefox or Firefox ESR.

• Your Firefox user profile is corrupted. To fix this issue:

  1. Upgrade to the latest version of Firefox.

  2. Create a new user profile and open Firefox with the new profile. See Mozilla Support for instructions on how to create a new user profile: https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

If none of the above resolves your issue, contact Oracle Support. In your problem description, make sure you specify whether you are using Firefox or Firefox ESR.

If you added an email address to your user settings, you can use the Forgot Password link on the sign-in page to have a temporary password sent to you. If you don't have an email address included with your user details, then an administrator must reset your password. Contact your administrator to reset your password for you. Your administrator will give you a temporary password that is good for 7 days. If you do not use it in 7 days, the password will expire and you'll need to get your administrator to create a new one-time password for you.

If you are the default or tenant administrator for your site and you forgot your password, contact Oracle Support. For tips on filing a service request, see Getting Help and Contacting Support.

See Getting Help and Contacting Support.